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Central Customer Service

Please always include your rental contract number in all enquiries.

Service hours*:

Monday - Friday
08.00 am - 17.00 pm

Telephone   +49 30 220 137 25 0

 

How to reach us   

App: Free in the Apple App Store and Google Play Store

Online portal: https://adler-group.idwell.de

* In emergencies, you can reach us araund the clock at: +49 30 346 494 19 0
  (24 hours a day, 7 days a week)

Postal address (nationwide):

Adler Group
Kundenservice
Charlottenstr. 4
10969 Berlin

Post office box
Postfach 120812
10598 Berlin

 

Tenant Customer service Berlin

temporarily closed

Opening hours

Tuesdays
12:00 am - 14:00 pm

Thursdays
10:00 am - 12:00 pm

Do you have any questions about your tenancy, utility billing or do you want to report a defect? It is best to use the appropriate form to contact us. For all other matters, feel free to send us a message using the contact form for general inquiries.

General enquiries

Contact Form
*mandatory field

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