You can reach us on site here.

A note regarding your enquiries

Every request we receive is logged and processed as quickly as possible. Please therefore refrain from repeated enquiries or submitting the same matter multiple times - including across different communication channels. Multiple contacts can delay the processing of all requests.

Thank you for your understanding and support.

Central Customer Service

Please always include your rental contract number in all enquiries.


How to reach us

Via App and Online

Phone:

  • Service hotline for repairs and emergencies: +49 30 346 494 19 0. In emergencies, you can reach us around the clock (24 hours a day, 7 days a week).

  • General service hotline:+49 30 220 137 25 0

Post office box
Postfach 120812
10598 Berlin