You can reach us on site here.

A note regarding your enquiries

Every request we receive is logged and processed as quickly as possible. Please therefore refrain from repeated enquiries or submitting the same matter multiple times - including across different communication channels. Multiple contacts can delay the processing of all requests.

Thank you for your understanding and support.

Central Customer Service

Please always include your rental contract number in all enquiries.


Service hours*:

Monday - Friday
08.00 am - 17.00 pm

Telephone   +49 30 220 137 25 0

 

How to reach us   

App: Free in the Apple App Store and Google Play Store

Online portal: https://adler-group.idwell.de

* In emergencies, you can reach us araund the clock at: +49 30 346 494 19 0
  (24 hours a day, 7 days a week)

Postal address (nationwide):

Adler Group
Kundenservice
Charlottenstr. 4
10969 Berlin

Post office box
Postfach 120812
10598 Berlin

 


Tenant Customer service Berlin

temporarily closed

Opening hours

Tuesdays
12:00 am - 14:00 pm

Thursdays
10:00 am - 12:00 pm