We're here for you.

A note regarding your enquiries

Every request we receive is logged and processed as quickly as possible. Please therefore refrain from repeated enquiries or submitting the same matter multiple times - including across different communication channels. Multiple contacts can delay the processing of all requests.

Thank you for your understanding and support.

Central Customer Service

Please always include your rental contract number in all enquiries.

How to reach us

Via App and Online

Phone:

  • Service hotline for repairs and emergencies: +49 30 346 494 19 0. In emergencies, you can reach us around the clock (24 hours a day, 7 days a week).

  • General service hotline:+49 30 220 137 25 0

Post office box
Postfach 120812
10598 Berlin

 

A note regarding your enquiries

Every request we receive is logged and processed as quickly as possible. Please therefore refrain from repeated enquiries or submitting the same matter multiple times - including across different communication channels. Multiple contacts can delay the processing of all requests.

Thank you for your understanding and support.

Do you have any questions about your tenancy, utility billing or do you want to report a defect? It is best to use the appropriate form to contact us. For all other matters, feel free to send us a message using the contact form for general inquiries.

General enquiries

Contact Form
*mandatory field