A note regarding your enquiries
Every request we receive is logged and processed as quickly as possible. Please therefore refrain from repeated enquiries or submitting the same matter multiple times - including across different communication channels. Multiple contacts can delay the processing of all requests.
Thank you for your understanding and support.
How to reach us:
via App and Online App: Free of charge in the Apple App Store and Google Play Store Online Portal: https://adler-group.idwell.de
Phone:
- Repairs and emergencies: +49 30 346 494 19 0 In emergencies, you can reach us around the clock (24 hours a day, 7 days a week).
- General service hotline: +49 30 220 137 25 0
- Mail:
PO Box 120812
10598 Berlin
To issue a direct debit authorization, please feel free to use our digital services and the appropriate form (Adler-Group_SEPA-Formular_210305.pdf)
If your request is not covered by the channels mentioned above, you can additionally use our contact or reporting form.