We're here for you.

Central Customer Service

 


Service hours*:

Monday - Friday
08.00 am - 17.00 pm

Telephone   +49 40 882 155 990
Email   kundenservice@adler-group.com


Please always include your rental contract number in all enquiries..

Postal address:

Adler Group
Customer service
Am Karlsbad 11
10785 Berlin

* In emergencies, you can reach us araund the clock
  (24 hours a day, 7 days a week)

Locations and opening hours of the offices with tenant reception:
Please make an appointment in advance and note the current information on Corona.

Do you have any questions about your tenancy, utility billing or do you want to report a defect? It is best to use the appropriate form to contact us. For all other matters, feel free to send us a message using the contact form for general inquiries.

General enquiries

Contact Form
*mandatory field

Report any defects in your apartment or building using the form below. Our technical department will work to fix the problem as soon as possible.

Defect Report

Contact Form
*Pflichtfeld

Do you have any questions about your tenancy, utility billing or do you want to report a defect? It is best to use the appropriate form to contact us. For all other matters, feel free to send us a message using the contact form for general inquiries.

Betriebskosten

Betriebskosten
*Pflichtfeld

Do you have any questions about your rental contract or your tenancy? Then send us a message using this form.

Rental contract matters

Contact Form
*Pflichtfeld

Looking for an apartment?


Are you looking for an apartment or have you found a rental property and would like to speak to your local contact? Use our property search function and send us a message using the contact form for the respective property.

-> to Property search

Are you dissatisfied with us? Let us know if you are dissatisfied with us or our performance. We will take care of the issue as soon as possible.

Feedback

Contact Form
*Mandatory field

News

Information

on corona measures

Dear Ladies and Gentlemen,
dear tenants,
Dear prospective tenants,

The health of our tenants and staff is our top priority. Due to the current recommendations of the federal government, we have decided to adapt our services to the current situation and to limit them until further notice. Among other things, this means limiting social contacts to the indispensable, absolutely necessary level.

Our tenant offices are therefore closed until further notice - for the protection of our staff and for your protection as well.

Please note that it is absolutely necessary to observe hygiene measures during personal visits. Therefore, always wear a mouth-nose protection, keep a distance of two metres to other persons and understand that we can only admit a limited number of persons at a time.

Of course, we will be happy to assist you at any time by e-mail kundenservice@adler-group.com or by telephone via our customer hotline +49 40 882 155 990.

We hope that these measures will enable us to continue to contribute to the containment of the pandemic and still provide you with a high level of service. As soon as possible, we will reduce the current restrictions again.

Stay well!

With kind regards

Your Adler Group