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Central Customer Service

Please always include your rental contract number in all enquiries.


Service hours*:

Monday - Friday
08.00 am - 17.00 pm

Telephone   +49 40 882 155 990
Email   kundenservice@adler-group.com

 

* In emergencies, you can reach us araund the clock
  (24 hours a day, 7 days a week)

Postal address (nationwide):

Adler Group
Kundenservice
Am Karlsbad 11
10785 Berlin
 

 


Offices with tenant reception

Please make an appointment in advance and note the current information on Corona.

For detailed information, click on the corresponding office on the map.

Oberhausen office
Duisburger Straße 531
46049 Oberhausen

Opening hours

Monday
09:00 am - 12:00 pm
02:00 pm - 05:00 pm

Thursday
02:00 pm - 06:00 pm

Friday
09:00 am - 12:00 pm

Duisburg office
Beethovenstraße 9
47226 Duisburg

Opening hours

Tuesday
09:00 am - 12:00 pm

Thursday
02:00 pm - 06:00 pm

Berlin office
Grunewaldstr. 61-62
10825 Berlin

Opening hours

Monday - Thursday
09:00 am - 12:00 pm
02:00 pm - 04:00 pm

Friday
09:00 am - 02:00 pm

Do you have any questions about your tenancy, utility billing or do you want to report a defect? It is best to use the appropriate form to contact us. For all other matters, feel free to send us a message using the contact form for general inquiries.

General enquiries

Contact Form
*mandatory field

Report any defects in your apartment or building using the form below. Our technical department will work to fix the problem as soon as possible.

Defect Report

Contact Form
*mandatory field

Do you have any questions about your tenancy, utility billing or do you want to report a defect? It is best to use the appropriate form to contact us. For all other matters, feel free to send us a message using the contact form for general inquiries.

Operating costs

Operating costs
*mandatory field

Do you have any questions about your rental contract or your tenancy? Then send us a message using this form.

Rental contract matters

Contact Form
*Pflichtfeld

Looking for an apartment?


Are you looking for an apartment or have you found a rental property and would like to speak to your local contact? Use our property search function and send us a message using the contact form for the respective property.

-> to Property search

Are you dissatisfied with us? Let us know if you are dissatisfied with us or our performance. We will take care of the issue as soon as possible.

Feedback

Contact Form
*Mandatory field