Adler Group engages in regular and systematic dialogue with its tenants as they are the main customers and thus important stakeholders in order to receive suggestions regarding service quality, tenant support or administration and to incorporate them into the improvement of the business model.

Adler Group counts only its tenants as its direct customers. They use the living space provided by Adler Group and the associated (property-related) services. Tenants are all equally affected by any impacts.

Adler Group gives tenants the opportunity to approach the Company with individual concerns in person, by telephone or in writing. Regular enquiries concern the way in which the properties are managed, the reporting of technical defects or safety issues, contractual matters, operating costs, the specific letting of individual flats, relocations, data management and data protection. Adler Group has developed concepts and solutions for all of these issues in order to satisfy tenants as quickly and comprehensively as possible. These concepts allow for customised solutions, but are available to all tenants in absolutely the same way.

All requests, suggestions and criticisms received by the Company are, in justified or justifiable cases, taken into account in the provision of services. The views of tenants are given high priority in Adler Group's planning and decision-making processes. Adler Group generally endeavours to avoid negative effects on tenants, to eliminate them if they occur or at least reduce them as far as possible. Adler Group pursues various approaches to this end as stated in the annual report.